Privacy Policy

1. Introduction

Wasla City ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This policy applies to all users of our Services, including passengers, drivers, and visitors to our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, phone number)
• Complete your profile (profile photo, date of birth)
• Book a ride or use our transport services
• Contact our customer support
• Subscribe to newsletters or marketing communications
• Participate in surveys, promotions, or contests

2.2 Location Information

With your consent, we collect precise location information from your mobile device. This includes:

• Real-time GPS location during active trips
• Pickup and drop-off locations
• Location history related to your rides

You can disable location sharing through your device settings, but this may limit certain features of our Services.

2.3 Payment Information

When you make payments through our Services, we collect:

• Payment card details (processed securely by our payment processors)
• Billing address
• Transaction history
• Wallet balance and top-up records

We do not store complete payment card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party providers.

2.4 Device and Usage Information

We automatically collect certain information about your device and how you interact with our Services:

• Device type, operating system, and version
• Mobile network information
• IP address and browser type
• App usage data and crash reports
• Unique device identifiers

2.5 Communications

We may collect and store records of your communications with us, including:

• Customer support inquiries
• Chat messages within the app (for safety and dispute resolution)
• Phone calls and SMS messages related to your trips

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain Services: To process ride requests, calculate fares, facilitate payments, and provide customer support.
• Safety and security: To verify identity, detect fraud, prevent abuse, and ensure the safety of our users.
• Communication: To send you trip updates, service announcements, and promotional materials (with your consent).
• Improvement and analytics: To analyze usage patterns, troubleshoot issues, and improve our Services.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Personalization: To customize your experience and provide relevant recommendations.

4. How We Share Your Information

We may share your information in the following circumstances:

• With drivers: To facilitate rides, we share your pickup location, name, and profile photo with assigned drivers. During the trip, drivers can see your drop-off location.
• With service providers: We engage third-party companies to perform services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
• For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of your relationship with us
• Whether there are legal or regulatory obligations requiring retention
• Whether the information is necessary for legal proceedings or investigations

Trip history and location data are typically retained for 7 years to comply with tax and transportation regulations. Account information is retained until you request deletion of your account.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Restriction: Request that we restrict the processing of your information.
• Portability: Request transfer of your information to another service provider.
• Objection: Object to the processing of your information for certain purposes.
• Withdraw consent: Withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Services are not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your information when transferred internationally.

10. Cookies and Tracking Technologies

Our website and app may use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Services.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Wasla City. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We may also notify you via email or through the app prior to the changes becoming effective. Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: